Returns & Exchanges
How can I return a product I purchased as a member?
To return products purchased from www.fineroomliving.com, you can initiate the process by selecting the product you want to return via the "Return Process" link under the "Details" section of the relevant order in the "My Account" section. In our return process, no personalized return codes are created. You can send your return free of charge by taking it to any Yurtiçi Kargo branch using only our Yurtiçi Kargo customer code and company name. (Yurtiçi Kargo Customer Code: 213 394 584 - Company Name: Şeteks Tekstil San. Tic. Ltd. Şti). For returns made with courier companies other than Yurtiçi Kargo, the shipping fee must be paid by the customer. You can attach the address listed on the invoice to the shipping bag and send it to us, or use the following address: "Şeteks Tekstil San. Tic. Minareli Çavuş OSB Mah. Ihlamur Cad. No:14 Nilüfer / BURSA." Once your product reaches our relevant department, your process will be initiated based on the payment method, and the product amount will be refunded to your account.
How can I return a product purchased without membership?
You can send your return free of charge to any Yurtiçi Kargo branch using only our Yurtiçi Kargo customer code and company name without obtaining a return code. (Yurtiçi Kargo Customer Code: 213 394 584 - Company Name: Şeteks Tekstil San. Tic. Ltd. Şti). You can attach the address listed on the invoice to the shipping bag and send it to us, or use the following address: "Şeteks Tekstil San. Tic. Minareli Çavuş OSB Mah. Ihlamur Cad. No:14 Nilüfer / BURSA." Once your product reaches our relevant department, your process will be initiated based on the payment method, and the product amount will be refunded to your account.
How can I exchange the product I purchased?
If you wish to exchange your product for a different one, include a note stating your exchange request in the return package. Our team will contact you and process the exchange based on your request.
Do I need to pay a shipping fee when returning a product?
No. You can return and exchange standard shipments free of charge.
What is the return period?
According to the "Right of Withdrawal Without Reason" provision in the Consumer Law, the return period is 14 business days from the date of delivery. For returns due to a defect in the product, you can complete the return process within 45 days from the delivery date.
I canceled my order. When and how will I get my refund?
Once you complete the cancellation process, an email will be sent to you regarding the canceled products. Refunds will be processed according to your payment method, and you will be notified via email. The time it takes for the refund to reflect in your account may vary depending on the bank's processing time.
How are refunds for installment payments processed?
If your payment was made in installments, your refund will be reflected on your card as a credit in monthly installment amounts. This process is determined entirely by the bank's procedures and applications. You can see the refund in your statement and get detailed information from your bank.
When will the refund appear in my account after the return process?
All returned products are checked for compliance with return conditions. Once your return is approved and processed, you will be notified via email. The time it takes for the refund to appear in your account is determined by the bank.
What are the return conditions?
You can exchange or return unused and unaltered products with your invoice or receipt within 14 business days from the invoice date. The products you wish to return are inspected by the relevant departments, and the approval process begins for the return. This process typically takes 2 to 5 business days.