Before signing the delivery receipt, please check the package for any damage or issues. If there is any damage, missing items, or if the package seal is broken, do not sign any delivery documents. Instead, request a damage report from the courier and return the package. Once you fulfill this responsibility, new products will be promptly sent to you. If damaged or incomplete packages are accepted without a damage report, we cannot be held responsible for any missing or damaged items inside. Please notify us as soon as possible either in writing at [email protected] or verbally via our phone number at 0536 772 11 44, providing your contract/order number.